Where are your dahlia tubers from?
I believe in transparency and have an open door policy with my customers. As I am growing my farm, my business, and my dahlia tuber stock, I have to purchase from my wholesaler until I can 100% provide tubers grown on my own farm. However, a perk to this, is that I have applied for and received an import permit from the CFIA which allows me to source hard-to-find tubers here in Canada. It has always been a dream and business goal of mine to be able to provide as many dahlia tuber varieties to Canadians as I possibly can.
How do I store my tubers?
If you've received tubers from me, they are shipped in a paper bag with wood shavings. This is not ideal long-term storage for my climate, but it may work well for where you live until it is time to plant. My suggestion is to open up the bag when you receive them to check on them, and then keep them in a cool, dark area (like your basement) until it's time to get them in the ground, if you are waiting for your last average frost date to pass. If you want to get a head start on the season, put them in a tray or a pot with some potting soil and watch them wake up!
How do I plant my tubers?
There are so many wonderful resources out there, until I get my page done, I highly recommend checking out this guide to plant tubers.
What if my tuber isn't viable?
I will only sell and ship tubers to you that I know will have a viable eye, even if you cannot see it when you receive it. When I divide my own, personal dahlia tubers in the fall, every single one of them is divided with an eye. A tuber needs at least 1 eye to grow and produce flowers. If you think you don't see an eye, sometimes they are not visible until they come out of dormancy. You can place your tubers in peat moss or soil in a tray in a warm area in the early spring to "wake them up" to ensure they have an eye. It is really important to note that certain varieties of dahlias take up to 12 weeks to wake up!
Even if your tuber doesn't look the prettiest and is a bit wrinkly and bumpy, it should still grow, just give it a chance. However, if you plant your tubers and the plant doesn't grow, this is a risk you take when purchasing the tuber, and unfortunately there is nothing that I can do about this---it's the nature of the gardening beast---not every single seed, corm, bulb or tuber will grow and bloom.
I tend to lose about 15% or more of the tubers that I plant myself to events out of my control such as rot once planted (too much moisture) or loss to pests. Once they leave my farm I cannot accept responsibility for how they grow and I cannot issue refunds.
Can I get my money back if I'm not happy?
Again, in the spirit of honesty, at this point in my business I want to do everything possible to make my customers happy, but with dahlia tuber sales I cannot do refunds or replacements at this time. As my business grows, I will be able to have extra stock to replace tubers early in the season that don't survive shipping, but won't be able to replace during the growing season, as it will be too late and there are too many factors out of my control (as the seller) to determine what caused the tuber to not grow.
The dahlia growing isn't the variety I purchased, now what?
Trust me, I understand how frustrating it is to get your hands on a variety of tuber that you've been looking forward to, only to find out it was mislabeled as the first bloom opens. This has happened to me many times, and as my business grows, I would like to compensate you for an accidentally mislabeled tuber, but this isn't possible at this point in time. Sometimes, I have personally mixed up labelling my dahlias when planting and they pop up somewhere else unexpectedly---oops!
Can I cancel my dahlia tuber order?
It is industry standard for Canadian dahlia sellers to not ship their tubers until April when the threat of frost across the country has passed. I understand that not everyone knows this, but dahlias are generally not put into the soil until the middle of May, depending on your gardening zone. If you wish to cancel your dahlia tuber order with me for whatever reason, you can absolutely do that, but you will be subject to a $5 restocking fee. You will get the rest of the money you paid for your tubers and shipping refunded.
If you were hoping to take early cuttings of dahlias from tubers purchased from me, this timeline isn't feasible; this is the perk of storing your own dahlia tubers so you can wake them up earlier for cuttings.
My dahlia tuber has gall! Now what?
I will never intentionally send you a tuber with known/visible disease. I had to throw away only a few tubers this year from one of my wholesalers that I don't purchase from anymore that had visible gall on them. This fall, as I'm digging up my tubers from wholesalers, I have unfortunately come across some crown and leafy gall. In short, gall is a bacterial plant disease and tubers presenting with gall should be burned---not composted or saved---burned. Crown gall looks like little pieces of cauliflower at the crown of the tuber clump with lots of little shoots; leafy gall looks very similar. If anything is ever suspicious, chuck it. Again---I cannot issue refunds, and I apologize if this happens.