Where are your dahlia tubers from?
I believe in 100% transparency and have an open door policy with my customers. As I am growing my farm, my business, and my dahlia tuber stock, I have to purchase from a few wholesalers until I can 100% provide tubers grown on my own farm. However, a perk to this, is that I have applied for and received an import permit from the CFIA which allows me to source hard-to-find tubers here in Canada. It has always been a dream and business goal of mine to be able to provide as many dahlia tuber varieties to Canadians as I possibly can.
How do I store my tubers?
If you've received tubers from me, they are shipped in a paper bag with wood shavings. This is not ideal long-term storage for my climate, but it may work well for where you live until it is time to plant. My suggestion is to open up the bag when you receive them to check on them, and then keep them in a cool, dark area (like your basement) until it's time to get them in the ground, if you are waiting for your last average frost date to pass.
How do I plant my tubers?
There are so many wonderful resources out there, until I get my page done, I highly recommend checking out this guide to plant tubers.
What if my tuber isn't viable?
I will only sell and ship tubers to you that have a visible eye. When I divide my own, personal dahlia tubers in the fall, every single one of them is divided with an eye. A tuber needs at least 1 eye to grow and produce flowers. If you think you don't see an eye, sometimes they are not visible until they come out of dormancy. You can place your tubers in peat moss or soil in a tray in a warm area in the early spring to "wake them up" to ensure they have an eye.
If you plant your tubers and the plant doesn't grow, this is a risk you take when purchasing the tuber, and unfortunately there is nothing that I can do about this. I tend to lose about 15% or more of the tubers that I plant myself to events out of my control such as rot once planted (too much moisture) or loss to pests.
Can I get my money back if I'm not happy?
Again, in the spirit of honesty, at this point in my business I want to do everything possible to make my customers happy, but with dahlia tuber sales I cannot do refunds or replacements at this time. As my business grows, I will be able to have extra stock to replace tubers early in the season that don't survive shipping, but won't be able to replace during the growing season, as it will be too late and there are too many factors out of my control (as the seller) to determine what caused the tuber to not grow.
The dahlia growing isn't the variety I purchased, now what?
Trust me, I understand how frustrating it is to get your hands on a variety of tuber that you've been looking forward to, only to find out it was mislabeled as the first bloom opens. This has happened to me many times, and as my business grows, I would like to compensate you for an accidentally mislabeled tuber, but this isn't possible at this point in time. Sometimes, I have personally mixed up labeling my dahlias when planting and they pop up somewhere else unexpectedly---oops!