Shipping policy
All orders are packed carefully and shipped in the order they are received, closely following the forecast for spring shipping; corm shipment orders ship regardless of the weather; there is no concern for corms to freeze as they are dormant.
You have supplied us with your email address when placing your order, so you will receive a shipping confirmation email with the package tracking number when we print your shipping label. You will get another email once it is scanned at the post office or UPS and in transit, and another email when it has been delivered.
Sarah's Cut Flowers is not responsible or liable for:
- Disappearing packages after they were marked as delivered by Canada Post, or the UPS, at the address provided on the order
- Packages that have been waiting at your local post office for pickup because they could not be delivered to the address provided
- Returned packages that could not be delivered to the address provided on the order; refunds will not be issued and packages will not be shipped again
- Packages lost or damaged in transit by the carrier or post office---please submit your own claim if your order has been marked as delivered but it wasn't delivered to you
Shipping is a very labor intensive and manual process. Combining orders into one shipment adds a significant amount of processing time, but we have decided to allow 1 extra order to combine shipping for free on dahlia tuber orders only. Any subsequent order(s) placed can be added into one shipment, however the full shipping fee will be charged.
If an order is shipped to the address provided by the buyer and is returned by the post office, or the order is refused/returned to us for any reason, the purchaser forfeits their order and a refund will not be issued. If you wish to re-ship your order, new shipping/handling charges will apply.