FAQ & Customer Concerns
I take customer questions and concerns with thoughtful consideration, and would like to grow my business to improve our relationship.
When is my order being shipped or delivered?
You will get an email to confirm that your order has been received, you will get another email when your order is being prepared for delivery, out for delivery, and again when it has been delivered. If you have ordered an item to be shipped, you will get an email confirming that your order has been shipped with tracking information, if applicable. I truly appreciate your patience in this matter; please don't send emails asking when your items will be delivered/shipped if possible---I promise that your order has not been forgotten. To ensure you are getting emails from me, make sure Shopify is in your safe senders list and check your promotional emails as well if you have a Gmail account.
If it is possible, could you offer a color scheme option instead of just size options for your bouquets? I am a fan of some colors over others.
Yes and no! I've had customers request "as many purple flowers as possible" or "can you only do a bouquet of lupines?", and I can almost always accommodate those requests. That being said, in the "notes" option when checking out, please write down your colour request! I love love love custom orders. If you can't find the notes section, just shoot me an email after your order and we can work together on what you're looking for.
Do you do weddings?
The short answer is no. I did a wedding for a local bride who was very encouraging to me and really wanted to support local for her wedding, so I decided to give it a go. I had a lot of fun making the bouquets and boutonnieres, but as I suspected---it's just not my cup of tea. "Never say never", but I can't see myself enjoying the stress and pressure of doing flowers for weddings. I will, however, sell flowers by the stem or bucket for late July, August and September weddings if you are wanting to DIY your flowers or hire your own designer.
I would love the option for a U-pick! Will you open up your farm for that?
This is probably my most requested thing for any growing season, and I have given it a lot of thought. I talked about it with my husband, and talked to our insurance provider, and the risk and cost really outweighs the benefit for us to have customers on site for these types of events. We have 2 dogs, dozens of chickens, ducks and geese, and too many potential 'hazards' to safely be able to host customers. In lieu of hosting people on-site, I started offering a "bucket of blooms" so you can have a variety of flowers to make your own bouquets as if you were here and picked them yourself! Also with the risk of avian influenza in 2022, I have to keep my biosecurity measures strict.
Can I please stop by for a visit and tour the gardens?
This falls in the same answer as above; I’m just not set up for farm visits and farm tours. The liability is too high, and honestly, this is why I stopped offering our farm as a pick up location for bouquets. So many people want to stop and visit and have a tour, and I am so busy with flowers, our dozens of animals, and the kids and household tasks, I just don’t have time to accommodate visits and tours.
Why did my order get cancelled?
If you selected to send me a bank deposit for your order and I didn't receive payment within 48 hours, your order is cancelled to restock those items. Unfortunately, I don't have time to send follow up emails to make sure orders are paid for.
Try to be less personal about your issues we all have them, but I’d keep it to family and friends a bit more not on social media.
On my Instagram and Facebook page I have shared some of my personal life with you: being a busy mom, learning to run a small business and being newly diagnosed with ADHD, and previously dealing with anxiety. This is a big part of who I am, and I am a passionate mental health advocate. I do believe in a balance of sharing these things on my business page. I want to share with you that life isn't always literally flowers and sunshine---I want to share my joys and successes, but also my struggles and failures. I think it humanizes the person behind the business and I, personally, like to get to know the person running the small business as a customer myself. I fully acknowledge that this isn't comfortable for everyone, and if you just follow to purchase flowers and support my business: THANK YOU! I understand if you want to unfollow my stories or posts, because I don't plan on changing who I am because a handful of people are a bit uncomfortable hearing about mental health; I'm doing my part to break the stigma.